Welcome to Touchpoint Virtual Assistance Services
Is your time being consumed by administrative tasks and an overwhelming to-do list, leaving little room for what truly matters? Bravo Virtual Assistants can change that. Our professional virtual assistant services free you from the details so you can focus on achieving more.
Our Approch
At Touchpoint Virtual Assistants, we believe in a personalized, results-driven approach. Our goal is to seamlessly integrate virtual assistants into your business, ensuring that they add value from day one. Our focus is always on driving results, simplifying processes, and creating a smooth, hassle-free experience for our clients.
OUR SERVICES
Source Global Talent
We hand-pick the best global talent, ensuring that your virtual assistant is skilled, dedicated, and fits your company culture.
Recruit Perfect Match
Our recruitment process ensures that we find a virtual assistant who aligns with your business goals, is adaptable, and ready to contribute from day one.
Train Specialized Programs
Every virtual assistant undergoes a tailored training program, designed specifically for your business needs. This guarantees that they understand your processes, tools, and objectives.
Manage Ongoing Support
Our job doesn’t end at placement. We continue to manage and monitor the performance of your virtual assistant, ensuring productivity remains high and goals are met.
Why Choose Touchpoint?
Tailored Solutions
Our assistants are selected based on your specific business needs, ensuring an ideal match for the role.
Quality Assurance
Comprehensive training programs mean you get a well-prepared assistant from day one.
Train Specialized Programs
Every virtual assistant undergoes a tailored training program, designed specifically for your business needs. This guarantees that they understand your processes, tools, and objectives.
Manage Ongoing Support
Our job doesn’t end at placement. We continue to manage and monitor the performance of your virtual assistant, ensuring productivity remains high and goals are met.
Testimonials
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JANE DOE
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JANE DOE
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JANE DOE
FAQS
How do I get started with your services?
To get started, simply book a call with us. We'll schedule a consultation to discuss your specific needs and tailor our services to your requirements.
Are your virtual assistants experienced and trained?
Yes, our virtual assistants are highly experienced and undergo rigorous training in their respective fields. We ensure that they stay updated with the latest industry trends and technologies to provide you with top-quality support.
What is your Top-Tier Retention Strategy
Top-Tier Retention Strategy is crafted to inspire and engage our virtual assistants, fostering their dedication to your success. It offers recognition and rewards, opportunities for professional development, and a client satisfaction guarantee."
How do you handle client data and information?
We take data security and confidentiality seriously. We have strict protocols in place to safeguard your information and ensure it is handled with the utmost care and privacy.
What is the pricing structure for your services?
Our pricing is tailored to the services you require and the level of customization. We'll provide you with a transparent and competitive pricing structure during our consultation.
Can I switch virtual assistants if needed?
Yes, if for any reason you need to switch virtual assistants, we'll ensure a smooth transition to another qualified virtual assistant so that your work remains uninterrupted.
Can I change the services I receive as my needs evolve?
Absolutely. We understand that your needs may change over time. We're flexible and can adapt our services to align with your evolving requirements.
OUR TEAM
ERIC MICHAEL TAN
FOUNDER / CEO
With over 20 years of experience in customer service, client relationship management, and business operations, Eric brings a wealth of knowledge and expertise to the table. His career has spanned various leadership roles across top-tier companies in business setup, customer management, transaction-based processing, and sales.
As the Recruiting Associate Manager at ModSquad, Eric honed his skills in global talent acquisition, effectively managing recruitment operations across multiple regions, and fostering a collaborative environment for teams. His previous roles, including Recruitment Manager at Teleperformance and Client Relations Manager at Creative Zone, further solidified his reputation as a results-driven leader with a knack for building strong relationships and driving operational excellence.
In June 2024, he launched an online call center company dedicated to providing comprehensive support to US clients. The business offers a range of services, including chat support, administrative tasks, voice support, and virtual assistance. Their commitment to enhancing customer satisfaction and streamlining processes is at the core of the company's mission.
Eric believes in the power of human connection and is passionate about creating positive experiences for both clients and their teams. With a focus on empathy and understanding, they aim to transform customer interactions into meaningful relationships.
Get In Touch
